Strength City LLC - Terms & Conditions / Studio Policies

Welcome to Strength City! We are thrilled to have you as part of our fitness community. To ensure a safe, positive, and productive environment for all our members, please review the following terms and conditions. Your participation in our classes, use of our facilities, or purchase of our services signifies your agreement to these terms.
 

 

1. Membership & Class Bookings

• Membership Activation: All memberships and class packs are activated on the date of purchase unless otherwise specified. Intro offers are activated upon first class booked.
   

• Booking & Cancellation Policy:

  • Pre-booking for all classes is highly recommended or required to secure your spot.

  • To avoid penalty, cancellations must be made at least 12 hours prior to the scheduled class start time for class pack and limited membership holders, and 4 hours prior for unlimited members. 

  • Late Cancellation/No-Show: For unlimited memberships, late cancellations or no-shows will result in a $10 fee. For class pack holders / intro specials / single class holder, a late cancellation or no-show will result in the forfeiture of one class from your pack.

  • Waitlist policies: There can be up to five people on the waitlist. Make sure your text notifications are turned on so you can receive notifications if you are pushed into class. 
     

• Membership Suspension/Freezing: Memberships may be suspended or frozen for a minimum of 1 week and a maximum of 8 weeks. Requests must be submitted in writing at least 7 days in advance.
   

• Membership Termination: Memberships may be terminated by providing at least 10 days notice before your next auto-renewel. Early termination of commitment-based contracts may incur a fee.
   

• Class Pack Expiry: All class packs have an expiration date (5 Pack = 60 Days / 10 Pack = 90 Days) from the date of purchase. Unused classes after the expiry date will be forfeited and there will be no extensions granted (especially if the pack was purchased as a promo), except in extenuating circumstances.
   

• Transfers: Memberships and class packs are non-transferable and non-refundable.
   

2. Health & Safety

• Assumption of Risk: Participation in fitness activities involves inherent risks, including but not limited to, injury, muscle soreness, and allergic reactions. By participating, you voluntarily assume all risks associated with your presence and participation in classes and use of studio facilities.
   

• Medical Disclaimer: Strength City staff are not medical professionals. It is your responsibility to consult with a physician prior to engaging in any exercise program, especially if you have pre-existing medical conditions, injuries, or are pregnant.
   

• Personal Responsibility: You agree to inform your instructor of any injuries, medical conditions, or discomfort before class begins. It is your responsibility to modify exercises as needed based on your physical capabilities.
   

• Studio Etiquette:

  • Arrive on time for classes. 10 minutes is our ABSOLUTE CUT OFF - After 10 minutes, latecomers will not be permitted for safety reasons or to minimize disruption.

  • Wear appropriate athletic attire and footwear - no running shoes for muscle classes please.

  • Silence cell phones during class - no cell phones on training floor.

  • Wipe down equipment after use.

  • Respect other members and instructors.
     

• Emergency Procedures: Familiarize yourself with emergency exits and procedures. In case of an emergency, please follow instructor directions.
   

• Lost & Found: Strength City is not responsible for lost or stolen personal belongings. Please secure your valuables. Items left in the lost and found will be donated after 30 Days. 
   

3. Payments & Refunds

• Payment Authorization: By providing your payment information, you authorize Strength City to charge your account for all purchased services, memberships, and applicable fees.
   

• Pricing: All prices are subject to change without prior notice.
   

• Refunds: All sales of memberships, class packs, and retail items are final and non-refundable. Exceptions may be made in specific circumstances at the sole discretion of Strength City management, and may require documentation (e.g., medical certificate).
   

• Failed Payments: In the event of a failed payment, your membership or access may be suspended until the payment is successfully processed.
   

4. Code of Conduct

• Strength City is committed to providing a safe and inclusive environment for everyone.

• Harassment, discrimination, bullying, or any form of disrespectful behavior towards staff or other members will not be tolerated and may result in immediate termination of membership without refund.

• Please treat our facilities and equipment with care. Intentional damage will result in charges for repair or replacement.
   

5. Photography & Video

• You acknowledge that Strength City may take photographs or videos during classes or events for promotional purposes. By participating, you grant Strength City permission to use your image without compensation. If you do not wish to be photographed or videoed, please inform the studio staff prior to class.
   

6. Changes to Terms & Conditions

• Strength City reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website and/or at the studio, and will become effective immediately upon posting. Your continued use of our services after any such changes constitutes your acceptance of the new terms.
   

7. Governing Law

• These terms and conditions shall be governed by and construed in accordance with the laws of New York and the United States.
   

Contact Us:

If you have any questions about these terms and conditions, please contact us at:

917-821-3042

info@strengthcityfit.com

strengthcityfit.com